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Version: 1.0.0

Troubleshooting

There are several reasons why you might be unable to see logs in the audit log page.

Reason 1: Environment​

The audit logs are displayed for the selected active environment, so make sure that the relevant environment is selected for which you want to see logs.

Change environments in the Project Management page by simply clicking on the relevant Set as active environment button.

Reason 2: Your App is not connected​

Make sure you have successfully connected Permit SDK or the API to your app.

  • Navigate to Connecting Your App in the Onboarding section for help.
  • Navigate to connect an SDK page for written instructions.
  • You can open http://localhost:4000/ which is your final step in the onboarding guide, to make sure that your test app is running.

Reason 3: PDP container isn't running​

One of the reasons that logs will not appear in the audit log screen is that the PDP container is not running in the background.

If this is the case, you will see that your user is not permitted to perform actions regardless of the user's roles and permissions.

To fix this issue, follow the instructions on how to run Permit available on the connect an SDK page.

Reason 4: Filters prevents logs from appearing​

If you applied a filter on the audit log page, your audits might not appear.

Audit log filters

To remove the filters, simply refresh the audit log page.

Need more help?​

💬 Slack Community​

The easiest way to reach out to us is via our Slack community - you're welcome to join, ask questions, and see what others are asking / working on.

📧 Email & Zoom​

Do you have a more specific question? You can reach out to us via classic email at support@permit.io. Want a deep dive with our team? You can even schedule a Zoom call with us.

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